First, some definitions in this ”mental wellbeing service jungle”:
EAP: employee assistance program is an employee benefit program that assists employees with personal challenges/limitations and/or work-related challenges that may impact their job performance, health, mental and emotional well-being. Employer pays for this service.
Workplace counseling: is a reciprocal service offered to employees of a company, often through an employee assistance program, that provides employees with a safe place to discuss any issues that they have challenges with.
Coaching: is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.
And some comparison to psychotherapy: workplace counseling has very different approach/angle than psychotherapy although fundamentals are similar: when psychotherapist usually works with diagnosed individuals outside workplace, a workplace counselor works with ”non diagnosed” individuals to develop one’s self aweareness, emotional intelligence, compassionate communication and self esteem & confidence among others; so workplace counseling focuses more on developing one’s skills to cope better with future challenges rather than ”healing sick person”. Psychotherapy is also typically longer than worplace counseling: worplace counseling usually lasts 3-12 months whereas psychotherapy can last several years.
At MindFaculty we aim to combine best pieces from counseling and coaching and always keeping the counseled person in focus – so we aim to taylor made the approach each time according to individual human being. Sometimes the process looks more like coaching whereas sometimes it looks more like counseling. So we always want to treat each case unique.
Then, I wrapped up some quick facts regarding EAP and workplace counseling:
Sometimes EAP/workplace counseling/coaching are set to fail despite all the good evidence from the academic world. Typically these services (*) are likely to fail:
If none of the above mentioned ”fail reasons” exist, then there should be no reason, why EAP/workplace counseling wouldn’t have a major success in your organization – just as it has had world wide in several dfifferent organizations. If you are interested to hear more and ask our free opinion how to design EAP in your organization, please contact us via LinkedIn or email: email@example.com / Br, Aku